Follow the published recovery route
The operator’s password-recovery article describes choosing Reset Password on the login page, submitting the account’s verified email, and entering the emailed recovery code together with a new password to complete the reset.
For the original context, read the published source document.
Distinguish authenticator codes from recovery codes
| Topic | Published information |
|---|---|
| Recovery code | The operator’s password-recovery article sends a recovery code to the account’s verified email before a new password is set. For the original context, read the published source document. |
| Authenticator code | The operator’s “2FA Guide” describes an authenticator linked through Account Security that generates a new authentication code every 30 seconds. For the original context, read the published source document. |
| Recovery key | The operator’s “2FA Guide” instructs users to save the account recovery key privately and not share that key. For the original context, read the published source document. |
Account access and identity checks
Terms §4.9 reserve the operator’s right to request identity and location documents and restrict deposits or withdrawals until identification is complete.
A reported session without a KYC trigger does not change the operator’s reserved verification rights.
For the original context, read the published source document.
For the original context, read the published source document.
Use the correct assistance channel
The Welcome article locates Live Support in the username dropdown, or the down arrow on mobile, and describes it as available 24/7.
This information website does not submit account credentials or perform account recovery.
For the next step, find the operator account support information.
For the next step, read the browser and mobile information.
For the original context, read the published source document.
For the original context, read the published source document.